Today businesses are challenged to optimize their IT infrastructure and deliver the improving service levels to meet the expectation of their business-users without compromising on quality and security. The answer to this need is implementing Remote Infrastructure Services (RIM) in the company. RIM services consist of remote (AGIT Premises) monitoring and managing the infrastructure component and taking proactive steps and remedial action across the IT landscape. The services are bounded with Service Level Agreements agreed with customer. These value propositions solved the two major demands of customers: cost reduction and optimization that lead to transformation.

At RIMAction, skilled staff has been providing service up-to 24x7 monitoring to include proactive problem identification and resolution undertaking root cause analysis which helps in identifying and fixing potential problems before performance is affected. The practices follow ITIL Framework to guarantee the high availability of the environment. Our focus is to reduce the total cost of ownership with simultaneous improvement the service quality.

Services provided cover:

Call Management and Helpdesk
Helpdesk provides a single point of contact for all requests coming and reports to customer based on Service Level Agreement and managed all activity such as: Initiating the call, Answering the call, Logging the call, Call dispatch, Call monitoring and tracking until the all tickets are close.  

Data Center Facility
Monitoring all Facility Performance such as Air Condition, UPS, Power, Managed alert and notification.  

Anti Virus Management
Anti-virus software support, Upgrade and patch management, Patch Deployment. 

Database Management
Database server administration, performance analysis and tuning services are provided. Access control and Backup rules are defined in consultation with the users and implemented for smooth and trouble free operation.   

System Administration
Provides comprehensive Server maintenance and supports such as: Server CPU availability / Disk space utilization/ Disk swap ratio /Cache buffers / Memory availability /Memory swap ratio /Response time. Report can be prepared on key performance metrics on pre decided intervals like daily, weekly, fortnightly or monthly basis.  

Network Administration
Network management will provide the support required to operate, control and sustain the local area network environment. Services include: Managing Hubs / Administering TCP/IP addresses / Network performance monitoring and proactive warning of network failure/ Monitoring the availability of servers / Monitoring network error rates / Maintain latest configuration and topology diagrams.