Communications services providers (CSPs) are accelerating reinvestment in their infrastructure in order to offer new and more advanced communications services to their customers. Yet the subscribers have more choices than ever, as wireline, wireless, and cable operators — driven by network, technology, and service convergence — are competing against one another for customers.

The competition for subscribers is fierce. The average customer churn is 1-4 percent per month. In 2003, Gartner Group concluded that the cost to acquire a new customer is 5-10 times greater than the cost to retain an established one.

So, how do CSPs differentiate themselves in the battle for subscribers, while at the same time lowering the cost of service?  They need to go beyond just providing services but quality services. They need to have an integrated Telco Solutions. They need an Operation Support System that not only support day-to-day operation but also work with their Billing Support Systemand Customer Relation Management. For example, as customers request new services, the CRM can immediately request work order for service provisioning and enable its billing.

AGIT can help CSPs to implement a comprehensive solution for your telecommunications business. Our Telco Solutions portfilo include:

• BSS (Business Support Systems)

• OSS (Operations Support Systems)

• VAS (Value Added Services)

Backed by a solid team of telecommunication consultants, reputable Project Managers and proven Project Management Methodology, AGIT has successfully implemented Telco solutions in Indonesia’s top telecommunication  service providers. A few examples of our experiences are as follow:

• National Call Data Collection. This project implemented Billing Mediation for wireline infrastructure. It included installation of more than 100 magnetic tape emulators that collect call data records from wireline switches and implementing 11 billing mediation systems that process these CDRs for existing Billing Systems.    
   
• Mediation Device System. This project implemented billing mediation solution for GSM infrastructure. Initially developed to process non-voice call data records, the solution expands its functionality to process voice CDRs, for both 2G and 3G networks.
   
• Network Management System. This project implemented network management system that includes fault, performance and configuration management systems. Working with a team multi-national origins, AGIT team successfully delivered the system – providing the customer with a centralised view of their network.
   

Implementing Telco solutions with AGIT will have the following benefits:

• Project Experience. AGIT has many experiences in implementing Telco solutions. We have identified the risks and difficulties in implementing similar solutions so that you can benefit from our experience.
• Project Methodology. AGIT is certified in ISO 9000:2000 for Project Management. This has been continually renewed by passing surveillance audit, conducted by an independent auditor semi-annually.
• Local Experts. AGIT employs telecommunication consultants from Indonesia. This allows us to communicate with you easily, enabling mutual understanding quickly without language nor cultural barriers.